Frequently Asked Questions
Find quick answers about booking, driver requirements, pickup, charges, and more. Planning your trip to Muscat has never been easier.
Booking, Modifications, and Cancellations
How can I book a vehicle?
Book instantly on the Zafir website or via WhatsApp. Choose your vehicle, dates, and any extras, then confirm. Our team will confirm your reservation within minutes.
Can I change my reservation after booking?
Yes, modifications are accepted up to 24 hours before pickup, subject to vehicle availability. Contact our team as early as possible to make changes without any issues.
What is the cancellation policy?
Free cancellation is available up to 48 hours before your scheduled pickup. Cancellations within 48 hours may incur a partial charge depending on the vehicle category.
Are last-minute or same-day bookings available?
Yes, same-day bookings are available subject to fleet availability. Contact our team directly via WhatsApp for the fastest confirmation and assistance.
Driver Eligibility, Documents, and Insurance
What documents are required at pickup?
Bring a valid driver’s license, a government-issued ID or passport, and the credit or debit card used for the booking and security deposit. Tourists must also provide a copy of their entry visa.
What is the minimum age to rent?
Drivers must be at least 21 years old. Drivers between 21 and 24 years of age may be subject to a young driver surcharge depending on the vehicle category selected.
Does Zafir include insurance?
Yes, all vehicles include comprehensive third-party liability insurance as required by Omani law. Optional Collision Damage Waiver (CDW) is also available for enhanced protection against vehicle damage.
Can I add additional drivers?
Yes, additional drivers can be added at a small daily fee. All drivers must be present at pickup, hold a valid license, and meet the minimum age requirement.
Pickup, Return, and On-Road Support
How do I pick up my vehicle?
Choose counter pickup from our Muscat office or request delivery to your hotel or address. Our team will complete a full walk-through inspection with you before you drive off.
Do you offer airport pickup in Muscat?
Yes, we offer convenient pickup and drop-off at Muscat International Airport. Please provide your flight number and arrival time when booking for seamless coordination.
What if I am late returning the car?
Please contact our team as soon as possible. Late returns are subject to additional hourly or daily charges. Extensions can often be arranged subject to vehicle availability.
How do I reach support while on the road?
A refundable security hold may be placed depending on vehicle type and rental duration. The hold is released within 1 to 3 business days after inspection and vehicle return.
Charges, Deposits, and Damage Claims
Will I be charged a deposit or hold on my card?
Book instantly on the Zafir website or via WhatsApp. Choose your vehicle, dates, and any extras, then confirm. Our team will confirm your reservation within minutes.
What happens if the vehicle is damaged?
Any damage not covered by insurance is assessed during the return inspection. A full damage report is provided and charges are transparently applied from the security deposit.
Are there mileage limits or fuel rules?
Most rentals include a generous daily mileage allowance. Vehicles are provided with a full tank and should be returned full. Charges apply for excess mileage or fuel shortfalls.
How are extra charges billed after return?
Any additional charges beyond the deposit are invoiced clearly after vehicle inspection. Our team will walk you through every charge and provide a full breakdown before any payment is taken.
Our team is here to help
Can’t find the answer you are looking for? We are available 24/7 and ready to assist you.
Phone
+968 XXXX XXXX
Mon-Fri, 9am-9pm
+968 XXXX XXXX
Available 24/7
hello@zafir.om
Response within 24hrs
THE DIFFERENCE
Quality, Variety, and Performance
in Every Drive
- Premium, well-maintained fleet
- Airport pickup included
- 24/7 customer support
- Transparent, no-hidden-fees pricing
- Fully insured vehicles
- Flexible daily and monthly plans
- Personalized service in Muscat
- Inconsistent fleet quality
- Airport pickup at extra cost
- Limited to office hours only
- Hidden fees and surcharges
- Insurance sold separately
- Fixed rental terms only
- Generic, impersonal service
Real Experiences,
Real Freedom
Ahmed R.
Business Traveler
“Zafir made my Muscat trip effortless. The booking was fast, the car was spotless, and the team was incredibly professional from start to finish.”
Sarah M.
Visiting Muscat
“The Zafir team was so responsive and professional. Pickup was smooth, the car was beautiful, and drop-off was quick. Best rental experience in Oman.”
Start Your Journey Today
Choose your car, book online, and explore Muscat and Oman in comfort and style.
